Payment terms

When you book, your payment is held, not charged. The amount is reserved on your payment method at enquiry and confirmation, but no money moves yet.

• The funds are held when you book and your booking is confirmed.
• They are captured only after your event has taken place.

Until your event has taken place, your payment sits safely on hold — nothing is charged.

You can pay by mobile money — EVC Plus, ZAAD, or SAHAL — or by card. Payments are processed by WaafiPay.

Searching and booking is free for clients. Samia earns a fee from each booking, taken from the amount you pay through the platform — it doesn’t change the price you see when you book.

What happens to your money depends on what happens with the booking:

• Cancel before the event day: the held funds are released in full. See the Cancellation & Refund Policy.
• Event goes ahead: the funds are captured after the event has taken place.
• Something went wrong, or a cancellation is contested: the funds are frozen while we resolve it. See the Dispute Resolution Policy.

Held funds and captured funds are handled under those two policies, not on their own — this page just explains the mechanics of the money.

Payment involves the same three parties as the rest of our service:

• Samia holds and secures your funds and coordinates the booking, and earns a fee — but is not a bank.
• WaafiPay processes the transactions themselves.
• The venue delivers the service the payment is for.
• You, the client, provide accurate payment details and pay on time.

This mirrors the responsibility split in our Terms of Service.